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Elements and Performance Criteria

1. Use communication modes
   • Turn equipment on/off as appropriate
   • Charge or replace batteries or arrange maintenance to ensure equipment remains operational
   • Follow appropriate protocols for each communication mode being used
   • Select appropriate mode for use
   • Ensure communication used is safe for environment
2. Deal with incoming communications
   • Receive communication
   • Determine action required from communication
   • Prioritise communication in keeping with all current activities
   • Decide which communications to action, when and how
   • Maintain confidentiality as appropriate
   • Take action required by communication in the current circumstances
   • Ensure communication reaches its intended destination in an appropriate timeframe
3. Initiate communications
   • Translate process issues into communications as required
   • Identify stakeholders for any required communication
   • Prioritise communications in keeping with all current activities
   • Select appropriate communication mode
   • Communicate as required within an appropriate timeframe
4. Verify communication
   • Identify communications which require follow through
   • Identify communications delayed due to other priorities
   • Check all required communications have been received
   • Check appropriate actions have been initiated
   • Identify cause of non-communication/inappropriate action and take required action

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Communication modes	Communication modes will be selected as appropriate from: radios phones email computer messaging public address (PA) system written verbal

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

select and use appropriate communication modes and protocols under both normal and abnormal plant/process/weather conditions

identify and prioritise communications that are vital to current operations

decide which communications require action and how to prioritise them

identify stakeholders for required communication

verify that communications have been received and any actions initiated

identify problems and take action.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

types, application of and protocols for different communication modes

privacy requirements

methods of prioritising communications with other activities

issues requiring communication, with whom, and with what priority

possible actions arising from types of situations and communications

processes and terminology used in the facility

organisation procedures, including those covering:

safety, emergency and hazard control

communications

privacy

release of information to external bodies.

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